How does the tour work?▼
Download the app, get your access, and start exploring. Stories can start automatically near landmarks while the app is open and location/playback are active, and you can tap any story manually from the map.
Is there a free trial?▼
Yes! Tap 'Hear a sample' on our homepage to preview real audio stories. You can also browse the map for free — audio unlocks after purchase.
Do I need to download an app?▼
Yes. After purchase, you'll receive a link to download our app and activate your access.
How do I get started after buying?▼
You'll receive an email with your access link. Open it on your phone, download the app if you haven't already, and enter your email — you're ready to explore!
Do I need internet during the tour?▼
Keep an internet connection available during the tour so stories and map data can load reliably.
Can I use this on my boat rental day?▼
Absolutely. It's designed for boat rentals, with dock markers and warning zones for boat mode. Stories can start automatically as you cruise past landmarks while the app is open, and manual playback is available in the app when it's safe.
Does it work on bikes and walking tours too?▼
Yes. The app works on boat, bike, and walking tours. Keep your phone with you for nearby triggers, and use manual playback whenever needed.
How long are the audio stories?▼
Most stories are 1-2 minutes each — short enough to enjoy between sights, but packed with fascinating local insights and hidden history.
How many landmarks are covered?▼
Over 200 landmarks across Amsterdam! From famous sites like Anne Frank House to hidden gems only locals know about.
Can I pause or skip stories?▼
Yes! You have full control. Pause anytime, skip ahead, or replay your favorites. The app remembers where you left off.
What if I miss a story?▼
No worries. You can tap any landmark on the map to play its story manually, or circle back and retry with location and playback active.
Can I buy access for someone else?▼
Each person needs their own access. Buy the 12h, 24h, or 48h option that fits their trip.
Do I need the app to use my access?▼
Yes, your access unlocks the in-app tour. Download the app and sign in with the same account you used at checkout.
What languages are available?▼
We support five languages: English, Dutch, French, German, and Spanish. You can switch between them instantly inside the app.
What's the difference between the options?▼
Choose by time: 12 hours, 24 hours, or 48 hours. Pick the duration that matches your trip.
How long does my access last?▼
Access starts when you activate it: 12 hours, 24 hours, or 48 hours. Plenty of time to explore at your own pace.
What if I'm not satisfied?▼
We want you to love it! If something's not right, reach out to support@mokumtour.nl within 24 hours and we'll make it right.