Privacy Policy
Last updated: January 1, 2026
1. Data Controller
Amsterdam Mokum Tour is a trade name of The Company Novelties, located at Prinsengracht 15K, 1015 DK Amsterdam, The Netherlands (KVK: 33223481). We are responsible for the processing of your personal data.
2. Data We Collect
We collect minimal data to provide our service:
- Email Address: Required to send your access pass and receipt.
- Payment Information: Processed by Mollie; we only receive payment confirmation, never card details.
- Location Data: Used only locally on your device to trigger audio stories. We do not store your location history.
- Usage Analytics: Anonymized data via Google Analytics to improve our service.
3. Legal Basis for Processing
We process your data based on:
- Contract Performance: To deliver the service you purchased.
- Legitimate Interest: For fraud prevention and service improvement.
- Consent: For analytics cookies (optional).
4. Data Sharing
We do not sell your data. We share data only with essential service providers:
- Mollie B.V. – Payment processing (Amsterdam, NL)
- Supabase Inc. – Database and authentication (EU region)
- Google LLC – Analytics (US, EU adequacy decision)
5. Data Retention
- Account Data: Retained while your pass is valid, plus 2 years for support purposes.
- Transaction Records: 7 years due to legal accounting requirements.
- Analytics Data: 26 months (Google Analytics default).
6. Cookies
Our website uses essential cookies for functionality and optional analytics cookies. You can accept or decline analytics cookies via our cookie banner.
7. Your Rights
Under GDPR, you have the following rights:
- Right to access your data
- Right to correct inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to withdraw consent
Contact us at support@mokumtour.nl to exercise these rights.
8. Complaints
You have the right to lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).
9. Changes
We may update this policy. Material changes will be communicated via email or in-app notification.