Privacy Policy | Amsterdam Mokum Tour

Last updated: January 1, 2026

1. Data Controller

Amsterdam Mokum Tour is a trade name of The Company Novelties, located at Prinsengracht 15K, 1015 DK Amsterdam, The Netherlands (KVK: 33223481). We are responsible for the processing of your personal data.

2. Data We Collect

We collect minimal data to provide our service:

Email Address: Required to send your access pass and receipt.
Payment Information: Processed by Mollie; we only receive payment confirmation, never card details.
Location Data: Used only locally on your device to trigger audio stories. We do not store your location history.
Usage Analytics: Anonymized data via Google Analytics to improve our service.

3. Legal Basis for Processing

We process your data based on:

Contract Performance: To deliver the service you purchased.
Legitimate Interest: For fraud prevention and service improvement.
Consent: For analytics cookies (optional).

4. Data Sharing

We do not sell your data. We share data only with essential service providers:

Mollie B.V. – Payment processing (Amsterdam, NL)
Supabase Inc. – Database and authentication (EU region)
Google LLC – Analytics (US, EU adequacy decision)

5. Data Retention

Account Data: Retained while your pass is valid, plus 2 years for support purposes.
Transaction Records: 7 years due to legal accounting requirements.
Analytics Data: 26 months (Google Analytics default).

6. Cookies

Our website uses essential cookies for functionality and optional analytics cookies. You can accept or decline analytics cookies via our cookie banner.

7. Your Rights

Under GDPR, you have the following rights:

Right to access your data
Right to correct inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to withdraw consent

8. Complaints

You have the right to lodge a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).

9. Changes

We may update this policy. Material changes will be communicated via email or in-app notification.

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