Refund Policy

Last updated: January 1, 2026

1. Overview

We stand by the quality of the Amsterdam Mokum Tour. If you are not satisfied with your experience, specific refund rights apply depending on how you purchased your pass.

2. Digital Content Right of Withdrawal

According to EU consumer protection laws for digital content:

• Before you start: You have the right to withdraw from your purchase within 14 days without giving any reason, as long as you have not started using the service.
• After access: By accessing the audio tours (activating your pass or playing content), you expressly acknowledge that you lose your right of withdrawal.

3. Refund Eligibility

We may offer refunds in the following cases:

• Duplicate purchases.
• Technical issues that prevent you from using the service, where our support team cannot provide a fix.

4. How to Request a Refund

To request a refund, please contact us at support@mokumtour.nl with:

• Your order reference / email address used for purchase.
• Reason for the refund request.